1. Who We Are

Glass Office Systems Ltd (“we”, “us”, “our”) is a company registered in England and Wales under company number 17501783, with its registered office at Odeon House, 146 College Road, Harrow, United Kingdom, HA1 1BH. Our VAT registration number is 502 1750 39. We operate www.glassofficesystems.co.uk and can be contacted at info@glassofficesystems.co.uk.

We are the data controller for personal information we collect and process in relation to our products and services.

2. Purpose of This Policy

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws. By using our website or providing personal information to us, you agree to this Policy.

3. What Information We Collect

We may collect:

a) Information You Provide Directly

• Name, address, email address and phone number
• Company name, if applicable
• Delivery and billing details
• Payment information, processed securely through third-party payment providers
• Measurements, drawings or specifications relevant to your bespoke glass order
• Correspondence or enquiries sent by email, contact form or phone

b) Information Collected Automatically

When you visit our website, we may collect your IP address, browser type, device information, pages visited, time on site, referring URL, cookies and similar technologies. See Section 9 – Cookies.

c) Information from Third Parties

We may receive limited personal information from payment service providers for transaction verification, trade partners, contractors or suppliers connected with your order, and public sources such as Companies House.

4. How We Use Your Information

We use personal data to process and fulfil orders, communicate about quotations and technical enquiries, provide customer support and handle complaints or warranty claims, issue invoices and process payments, comply with legal obligations, improve our products and website, monitor performance, prevent fraud, and send occasional updates or service notices where you have consented.

We only use your personal data where there is a lawful basis under UK GDPR, such as contract performance, legal obligation, legitimate interest (for example, managing our business and responding to queries) or consent for optional marketing communications.

5. Marketing Communications

We may send information about our products, offers or news only if you have opted in. You may withdraw consent at any time by clicking “unsubscribe” in an email or contacting info@glassofficesystems.co.uk. We do not sell or rent your data to third parties for marketing purposes.

6. Disclosure of Your Information

We may share personal data with trusted suppliers and manufacturers fulfilling bespoke orders, payment processors and delivery couriers, professional advisers such as accountants or legal advisers, IT and hosting providers supporting our website and email systems, and law enforcement or regulatory authorities where required by law. Third parties must process your data securely and only in accordance with our instructions.

7. Data Retention

We retain personal data only as long as necessary. Customer orders are typically retained for six (6) years to meet tax and accounting obligations; enquiries or quotes not resulting in a sale are retained for up to 12 months; marketing data is retained until consent is withdrawn. Data no longer required will be securely deleted or anonymised.

8. Security of Your Information

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration or disclosure, and loss, destruction or damage. Internet transmission is not completely secure and we cannot guarantee absolute security.

9. Cookies

Our website uses cookies and similar technologies to enhance user experience and analyse site traffic. Cookies may collect anonymous data such as IP address, browser type and pages visited. You can manage or delete cookies through your browser settings. For details, see the Cookie Policy available in the website footer.

10. Your Data Protection Rights

Under UK GDPR, you may request access to your personal data, correction of inaccurate data, erasure, restriction of processing, portability, object to processing based on legitimate interests or direct marketing, and withdraw consent for marketing at any time. Requests should be made in writing to info@glassofficesystems.co.uk. We may require proof of identity before processing your request.

11. International Transfers

We primarily store data in the United Kingdom. If we transfer data outside the UK (for example, to a hosting provider), we ensure appropriate safeguards are in place, such as UK adequacy decisions or Standard Contractual Clauses.

12. Children’s Privacy

Our website and services are not intended for children under 16, and we do not knowingly collect their personal information.

13. Changes to This Privacy Policy

We may update this Policy to reflect legal, technical or business changes. The latest version will be available on our website and include an updated effective date.

14. Contact Information

If you have questions or concerns about this Policy or your personal data, contact our Data Protection Officer, Glass Office Systems Ltd, Odeon House, 146 College Road, Harrow, HA1 1BH, at info@glassofficesystems.co.uk or www.glassofficesystems.co.uk.

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

© 2026 Glass Office Systems Ltd. All rights reserved.